FAQS
If you cannot find the answers to your questions here, please email us at info@16mille.com
HOW DO I FIND OUT MY RING SIZE?
Measure the diameter of an existing ring that fits ensuring to measure from inside edge to inside edge. If you don't have an existing ring, you can cut a thin strip of paper or string and wrap it around your finger. Use a pen to mark where the two ends meet. Then simply lay it downand measure!
The sizes at 16mille are based on the French sizing. The four sizes are:
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50 (UK -K)
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52 (UK -L1/2)
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54 (UK-N)
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56 (UK-P)
WHAT’S THE BEST WAY TO TAKE CARE OF MY JEWELLERY?
See information under Policies Section at the bottom of the page.
WHY IS THE COLOUR DIFFERENT TO THE COLOUR ON THE WEBSITE?
The jewellery that you receive may vary slightly from the represented image on screen due to a number of factors. Our custom made jewellery is made by hand and this hand-made element brings a small degree of variance. Gemstone colour may vary too, this is due actual stones varying from the represented image on screen; this is a result of stone supply and out of our control. We will use reasonable endeavours to ensure the actual stones colour resembles the colour of the stone in the represented image on your order confirmation.
Metals too may vary in their colour between the represented images on screen and the actual item. We have made every attempt to represent the colour of the images as accurately as possible – any variations may be as a result of computer screen settings. Metal quality will not be impacted by this variation.
CAN I ARRANGE A GIFT CARD/ VOUCHER?
Yes! You will find the gift voucher section in the Gift Card section at the bottom of the page.